UltraBac Software's #1 goal is customer satisfaction.
For your convenience, our online knowledge base and forums are available 24x7, free of charge. When extra assistance is needed, UltraBac Software's support team is here to serve you with telephone or online help. At UltraBac Software we put our customers first. Calls are answered by a live U.S. representative, and UltraBac Software has set the industry standard for technical support with average hold times of less than five minutes.
We believe the people behind the product are as important as the software itself. Our technical support experts are all in-house staff residing in the same location as our development team. If they cannot address your issue immediately, they are not far from someone who can!
Busy administrators or those with less backup and recovery experience should consider a maintenance subscription. The first year is free with product purchase and then you can continue with a paid subscription to receive the same great benefits - free unlimited tech support, free product upgrades and updates, free license transfers, etc. It's a great insurance policy for ongoing data protection.
Aside from the reliable support provided by the dedicated technical staff, UltraBac Software also offers a variety of means to help you find answers on our website, including:
|Online Technical Support|
|This simple form can put you in direct touch with our technical support staff 24x7. Submit your questions and one of our knowledgeable team members will respond to you as soon as possible.|
Go to Technical Support Request Form
|Live Technical Support|
|Our locally based technical support staff is available Monday through Friday, from 6:00 am to 5:00 pm PT. After hours support is available at an additional cost on a per incident basis.|
Go to Live Technical Support
|Use this section to find information on how to import a license, forms to request a new or upgrade license, and answers to frequently asked questions.|
Go to Licensing
|Learn about the value of a maintenance subscription, the benefits you're awarded, and available renewal options.|
Go to Maintenance Subscriptions
|A listing of new features, improvements, fixes, and known issues for UltraBac v9.x and v8.x.|
Go to Product History