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       Home   Support   Maintenance   UltraBac Annual Maintenance Subscription Renewals

UltraBac Annual Maintenance Subscription Renewals


The following Maintenance Subscriptions are available for purchase.

For assistance or more information, contact the maintenance department at 425.644.6000 or email maintenance@ultrabac.com.


SKU BASE SERVER PRODUCTS
AM-UF-B-R UltraBac Flex Bundle
AM-UB-B-R UltraBac Ultimate Bundle
AM-LX-B-R UltraBac Ux Bundle
AM-SBS-B-R UltraBac Standard SBS Bundle
AM-SBP-B-R UltraBac Premium SBS Bundle
AM-SS-B-R UltraBac Back Office Bundle
AM-SG-R UBDR Gold Server Edition
AM-VE-R UltraBac Virtual Edition
AM-VM-R UltraBac Virtual Disk Utility
AM-EE-R UltraBac Enterprise Edition
AM-EXA-B-R UltraBac Exchange Bundle
AM-SS-B-R UltraBac Back Office Bundle
AM-SG-B-R UBDR Gold Server Bundle
 
SKU ADD-ONS
AM-DG-R UBDR Gold Integrated Server Agent
AM-CSA-R UltraBac Cloud Device
AM-CCA-R UltraBac Cloud Workstation Device
AM-SDD-R UltraBac Deduplication Server Option
AM-VDD-R UltraBac Deduplication Virtual Host Option
AM-WDD-R UltraBac Deduplication Workstation Option
AM-EXA-R UltraBac Exchange Agent
AM-FTA-R FTP Device
AM-VHA-R UltraBac Host Agent
AM-HVA-R Hyper-V Agent
AM-ALA-R UltraBac Media Library Module
AM-ALA-A-R UltraBac Media Library Module - 3+ Drives
AM-RLSA-R UltraBac Remote Local Server Agent
AM-SQA-R UltraBac SQL Agent
AM-TVA-R TSM Device
AM-VDA-R Virtual Disk Agent
AM-VSA-R vSphere Agent
AM-UCA-R UltraCopy
AM-UXA-R UltraBac Ux Agent
AM-LXA-R UltraBac Ux Image Agent
AM-LFA-R UltraBac Locked File Agent
 
SKU WORKSTATION PRODUCTS
AM-SGC-B-R* UltraBac Workstation Bundle
AM-VDC-B-R* UltraBac Workstation Continuity Bundle
AM-SGC-R* UBDR Gold Workstation Edition
AM-LFC-R* UltraBac Locked File Workstation Agent
 
* If Workstation products are on same license as server products they need to have maintenance coverage. If on a separate License Server, per incident charges will apply (unless purchased in volumes of 5 or more).

MAINTENANCE SUBSCRIPTION CUSTOMERS

With an annual Maintenance Subscription, customers receive priority service and unlimited technical support on covered products as well as software upgrades at no charge when downloaded from the UltraBac Software website. Support is provided Monday through Friday, 6:00 a.m. to 5:00 p.m. PT (Pacific Time), except for nationally recognized holidays. After-hours support is available by separate charge on a per incident basis. Software version upgrade CD and manual are available at an additional charge.

IMPORTANT NOTE: If any UltraBac product on an UltraBac License Server is covered by a Maintenance Subscription, all products must be covered. It is not possible to cover some products on an UltraBac License Server and not cover others.

After Business Hours Technical Support Charges
After Hours Times: Weekdays 5:00 PM - 6:00 AM (Pacific Standard Time)
as well as National Holidays & Weekends
Server Maintenance Subscribers - $195.00 Per Incident
Prices subject to change without notice.

CUSTOMERS WITHOUT A MAINTENANCE SUBSCRIPTION

Without a Maintenance Subscription, there is a cost associated with all software upgrades. Please take a moment to reference our Upgrade Policy for details.





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