This document details the steps to be taken in Exchange before both backup and restore to ensure the success of these operations.
Before backup, it is necessary to confirm in Exchange that the UltraBac backup account has permission to access the Exchange database. To verify permissions:
Open the Exchange Management Console.
Highlight the Exchange Organization Configuration node.
If the UltraBac account isn’t listed, Right-click on Organization Configuration and select Add Exchange Administrator.

Fig. 1 - Checking the UltraBac account in the Exchange Management Console.
When the Add Exchange Administrator wizard appears, click browse and select the UltraBac user account.
Ensure that Exchange Organization Administrator role is selected and click Add.
Before performing a restore operation, the database must be prepared for restore:
Open the Exchange Management Console.
Expand the Server Configuration node and select mailbox.
In the main window, select a database to restore.
Right-click the database and select “dismount."
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NOTE: It is highly recommended to move the log files to a separate location so that the log files can be replayed if needed. |
Clear the contents of the mailbox store folder
Right-click the database again and select “properties."
In the properties dialog, check “This database can be overwritten by a restore” and click OK.
Repeat for all databases to be restored.
The recovery storage group should be created through the Database Recovery Management tool in the Toolbox.
For more information on using a recovery storage group, please check the Microsoft website:
Microsoft Technet: Recovery Storage Groups

Fig. 2 - Disaster Recovery Tools in the Toolbox.
See UltraBac User Manual: Exchange Agent
See UBQ000227: Recovering to an Exchange 2003 Recovery Store