Troubleshooting steps to be used when receiving "Access Denied" error messages during backups.
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NOTE: This should only be changed if you are having permission errors. |
The following user rights need to be assigned to the account specified for the UltraBac Management service:
Logon as a Service
Backup operator
It is recommended that the UBMS account be given Domain Admin privileges. If UltraBac is going to function in a domain, it really is best to make the UltraBac user a "Domain Admin" as the registry backup functions require access to the admin shares (e.g. C$) of the remote machines. If UltraBac is only going to backup a local machine's resources (not its registry) then membership in "Backup Operators" is sufficient.
Another safety feature that you can do if you are worried about security is to remove the privilege to "Log on locally" from the UltraBac user, and this will prevent anyone from logging on as UltraBac without affecting the operation of scheduled jobs.
There are three situations in which UltraBac will not restore file permissions:
"Restore security permissions" and "restore security permissions on existing folders" is deselected.
The restore is being sent to a FAT partition instead of NTFS, so the permissions won't restore
The files are being restored to a non-NT/2000 machine. (Unix using Samba, etc.)
If there is a trust relationship, then make sure that the UltraBac user is a local administrator on the machine you are trying to backup. If there is not a trust relationship, you would treat the remote machines as if they were in a workgroup. To do this you will need to add accounts to the backup machine and the remote machine. So the backup machine will need to have an entry in authentication so it can communicate with the remote machine, and the remote machine will need to have authentication for the backup machine. This way you will have permissions going both ways.
When trying to run remote backup with High priority, you receive the following error:
Unable to set priority, error 87.
(The account on the remote computer has of course the necessary right to adjust process priority.)
Go to "Manage"/“General"/"Backup Options" and change the priority to Normal and then see if the error disappears. (High should never be selected due to the effect it can have on system performance, and even on the performance of the backup process itself).