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Do I need a license?

If you are requesting a permanent license for version 7.x, 8.x, or 9.x please ensure that your accounting department has submitted payment for the software in advance. Permanent licenses are only issued after your invoice has been paid.

You need to fill out the Online Registration Page here if:

1. You have paid for UltraBac software and have not yet received a permanent license.

2. Your evaluation license is about to expire and you need more time to evaluate UltraBac.

UltraBac trial software, whether downloaded or on CD, are 20-day temporary evaluation licenses. At the end of this 20-day period the software will expire to 'Restore-Mode Only.'

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What type of license do I need?

There are two main classes of licenses:

1. Permanent. These licenses are to be based on a specific computer name.
   These licenses are only issued after your invoice has been paid.

2. Temporary. These licenses are typically issued as the UltraBac Enterprise Edition with all of the Agents enabled. We give all temporary licenses a period of 20 days. These licenses will need to be approved by the sales representative that you have been speaking with. If you feel as if you need longer than the standard 20 days, please explain your reasons for this on the Notes section of the Registration page.

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How do I apply for a license?

In order to apply for a license, simply complete the form on the Online Registration Page.

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Description of the License Process.

1. Fill out the form on the online registration page. You can find a similar screen by going to Help/About/Licensing from within UltraBac. Be sure to include your customer number if you have one.

2. Your information is sent to us via email. Once your request has been approved, an email is sent back to the address provided when you filled out the form. This email will have a auto-registration link attached in most cases. This link runs encoder.exe on the machine that you wish to license and will complete the license for you in most cases. See here if you have problems with this.

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Changing Machine Names

In order to process the request to update the UltraBac licensing key to reflect a machine name change, please proceed with the following steps:

1. Print the Licensing Change Form (PDF, 47KB) on company letterhead.

2. Complete form, including the fax cover sheet.

3. Fax this document to the UltraBac Licensing Department at 425-644-8222.

Once received and approved, we will provide you with the requested license key change in 1-3 business days, although most requests are processed the same day.

Each requested license change requires a $75 administrative charge. Admin fees are waived for customers covered under a current maintenance support package. Non-maintenance customers are required to pay license transfer fees in advance by credit card or to complete the purchase order form that is attached to the fax cover sheet.

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