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       Home   Support   UltraBac and UBDR Support   Upgrade Policy
UltraBac Upgrades and Updates

Software version upgrades and software updates are available at no charge to all customers with a valid Maintenance Subscription. Most new product purchases come with an initial FIRST YEAR Maintenance Subscription.*

After the initial Maintenance Subscription expires the following conditions apply:

Minor Software Updates (Example: 9.4 to 9.4.1):

  • No charge.

Software Version Upgrades (Example: 8.3 to 9.0 or 9.3 to 9.4):

  • Customers have the opportunity to renew their Maintenance Subscription at the renewal cost with no additional fees for the first thirty (30) days after the Expiration date.
  • After thirty (30) days from the date of Expiration, an additional fee of $50.00 or 10% of the renewal cost (whichever is greater) will be added to the cost of the renewal.
  • After the grace period, the Maintenance Subscription cannot be renewed and an upgrade would need to be purchased.

NOTE:  Customers upgrading two or more software versions at a time may be charged an additional version upgrade fee (Example: Upgrading from 9.2 to 9.4).

* Maintenance is NOT offered for UltraBac Workstation, except for some volume licensing packs. Please see individual product pages for details. For information regarding the UltraBac Warp Upgrade Policy please click here.

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