The following Maintenance Subscriptions are available for purchase. For assistance or more information, contact the maintenance department at 425-644-6000 or e-mail maintenance@ultrabac.com.
| AM-EXA-B-R |
UltraBac Exchange Bundle
(UB Engine Server/RLSA/EXA) |
| AM-SG-B-R |
UBDR Gold Server Bundle
(UB Engine Server/RLSA/DG) |
| AM-SS-B-R |
UltraBac Back Office Bundle
(UB Engine Server/7RLSA/EXA/SQA and ALA) |
| AM-UB-B-R |
UltraBac Ultimate Bundle
(UB Engine Server/DG/RLSA/LFA/10SGC-B/10LFC) |
| |
| AM-EE-R |
UltraBac Enterprise Edition
(UB Engine Server/7RLSA) |
| AM-SS-R |
UltraBac Single Server Edition
(UB Engine Server/RLSA) |
| |
| AM-LG-R |
UBDR Gold SBS Edition |
| AM-SBP-B-R |
UltraBac Premium SBS Bundle |
| AM-SBS-B-R |
UltraBac Standard SBS Bundle |
| |
| AM-DG-R |
UBDR Gold Integrated Server Agent |
| AM-SG-R |
UBDR Gold Server Edition |
| |
| AM-ALA-R |
UltraBac Media Library Module 1-2 Drives |
| AM-EXA-R |
UltraBac Exchange Agent |
| AM-FTA-R |
FTP Device |
| AM-IXA-R |
UltraBac Primary UNIX Agent |
| AM-LFA-R |
UltraBac Locked File Agent |
| AM-MYA-R |
UltraBac MySQL Agent |
| AM-OLA-R |
UltraBac Oracle Server Agent |
| AM-PTA-R |
UltraBac SharePoint Server Agent |
| AM-RLSA-R |
UltraBac Remote/Local Server Agent |
| AM-SQA-R |
UltraBac SQL Agent |
| AM-TVA-R |
TSM Device |
| AM-UCA-R |
UltraCopy |
| AM-VCA-R |
UltraBac VCB Agent |
| AM-VMA-R |
Virtual Disk Agent |
| AM-VSA-R |
vSphere Agent |
| |
| AM-CWC-R* |
UltraBac Corporate Workstation |
| AM-LFC-R* |
UltraBac Locked File Workstation Agent |
| AM-DGC-R* |
UBDR Gold Integrated Workstation |
| AM-DPC-R* |
UBDR Pro Integrated Workstation |
| AM-SGC-R* |
UBDR Gold Workstation Edition |
| AM-SGC-B-R* |
UBDR Gold Workstation Bundle |
| AM-SPC-R* |
UBDR Pro Workstation Edition |
| |
| * If Workstation products are on same license as server products they need to have maintenance coverage,
if on separate License Server, Per Incident Charges will apply. (Unless purchased in volumes of 5 or more.) |
| |
| AM-DP-B-R |
UBDR Pro Server Bundle |
| AM-DP-R |
UBDR Pro Integrated Server Agent |
| AM-DR-R |
Integrated Image Disaster Recovery Server Agent |
| AM-SI-R |
Stand-Alone Image Disaster Recovery Server |
| AM-SP-R |
UBDR Pro Server Edition |
| AM-LB-R |
UltraBac Standard Small Business Server |
| AM-SB-R |
UltraBac Premium Small Business Server |
With an annual Maintenance Subscription, customers receive priority service and unlimited technical support on covered products as well as software upgrades at no charge when downloaded from the UltraBac Software Web site. Support is provided Monday through Friday, 6:00 a.m. to 5:00 p.m. PT (Pacific Time), except for nationally recognized holidays. After-hours support is available by separate charge on a per incident basis. Software version upgrade CD and manual are available at an additional charge.
If any UltraBac product on a License Server is covered by a Maintenance Subscription, all products must be covered. It is not possible to cover some products on a License Server and not cover others.
Without a Maintenance Subscription, there is a cost associated with all software upgrades. Please take a moment to reference our Upgrade Policy for details.
