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For pricing information on maintenance subscription agreements, call the maintenance department at 425-644-6000 or e-mail maintenance@ultrabac.com. The following maintenance is available:
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| AM-ES |
UltraBac Engine Server |
| AM-EXA |
UltraBac Exchange Agent |
| AM-FTA |
FTP Device |
| AM-LFA |
UltraBac Locked File Agent |
| AM-ALA |
UltraBac Media Library Module |
| AM-ALA-A |
UltraBac Media Library Module 3 + Drives |
| AM-OLA |
UltraBac Oracle Agent |
| AM-RLSA |
UltraBac RLS Agent |
| AM-SQA |
UltraBac SQL
Agent |
| AM-TVA |
TSM Device |
| AM-DG |
UBDR Gold Integrated Server Agent |
| AM-DP |
UBDR Pro Integrated Server Agent |
| AM-UCA |
UltraCopy |
| AM-IXA |
UltraBac Primary UNIX Agent |
| AM-IXA-A |
UltraBac Secondary UNIX Agent |
| AM-SG-R |
UBDR Gold Server Edition |
| AM-SP-R |
UBDR Pro Server Edition |
With an annual Maintenance Subscription, customers receive priority service and unlimited technical support on covered products as well as software upgrades at no charge when downloaded from the UltraBac Software Web site. Support is provided Monday through Friday, 6:00 a.m. to 5:00 p.m. PT (Pacific Time), except for nationally recognized holidays. After-hours support is available by separate charge on a per incident basis. Software version upgrade CD and manual are available at an additional charge.
If any UltraBac product on a License Server is covered by a Maintenance Subscription, all products must be covered. It is not possible to cover some products on a License Server and not cover others.
Without a Maintenance Subscription, there is a cost associated with all software upgrades. Please take a moment to reference our Upgrade Policy for details.
Non-Maintenance Technical Support Charges
Server Products - $125.00 Per Incident
Workstation Products - $75.00 Per Incident
Relicense Fee - $75.00
Software Version Upgrades - Call for Pricing
After Business Hours Technical Support Charges
After Hours Times: Weekdays 5:00 PM - 6:00 AM (Pacific Standard Time)
as well as National Holidays & Weekends
Maintenance Subscribers - $125.00 Per Incident
Non-Maintenance Subscribers - $250.00 Per Incident
Prices subject to change without notice.
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