|
For pricing information on maintenance subscription agreements, call the maintenance department at 425-644-6000 or e-mail maintenance@ultrabac.com. The following maintenance is available:
| |
| AM-ES |
Engine Server (UltraBac) |
| AM-EXA |
Exchange Server Agent |
| AM-FTA |
FTP Device |
| AM-DR |
Integrated Image
Disaster Recovery Server Agent |
| AM-LFA |
Locked File Backup Server Agent |
| AM-ALA |
Media Library Module |
| AM-ALA-A |
Media Library Module 3 + Drives |
| AM-NTA |
NetWare Server Agent |
| AM-OLA |
Oracle Server Agent |
| AM-RLSA |
Remote/Local Server Agent |
| AM-SQA |
SQL
Server Agent |
| AM-TVA |
Tivoli Storage Manager Device |
| AM-DG |
UBDR Gold Integrated Server Agent |
| AM-DP |
UBDR Pro Integrated Server Agent |
| AM-UCA |
UltraCopy |
| AM-IXA |
UNIX Server Agent - Primary |
| AM-IXA-A |
UNIX Server Agent - Secondary |
| AM-SB-R |
Premium Small Business Server |
| AM-LB-R |
Standard Small Business Server |
| AM-SI-R |
Stand-Alone Image Disaster Recovery Server Agent |
| AM-SG-R |
UBDR Gold Stand-Alone Server Image Only |
| AM-SP-R |
UBDR Pro Stand-Alone Server Image Only |
With an annual Maintenance/Support Contract (MSC), customers receive priority service and unlimited technical support on covered products as well as software upgrades at no charge when downloaded from the UltraBac Web site. Support is provided Monday through Friday, 6:00 a.m. to 5:00 p.m. PT (Pacific Time), except for nationally recognized holidays. After-hours support is available by separate charge on a per incident basis. Software version upgrade CD and manual are available at an additional charge.
If any UltraBac product on a License Server is covered by a maintenance/support contract, all products must be covered. It is not possible to cover some products on a License Server and not cover others.
Without a Maintenance/Support Contract (MSC), customers will be charged 50% of the product list price for Software Upgrades (Example: 6.X to 7.X, 7.X to 8.X, or 7.0 to 7.1) as well as a per incident charge for technical support and an administrative fee for relicensing. An MSC ensures continued productivity, reduces downtime, and protects customers from expensive per incident support charges and software upgrade charges.
Non-Maintenance
Technical Support Charges
Server Products - $125.00 Per Incident
Workstation Products - $50.00 Per Incident
After Business Hours Technical Support Charges
Maintenance Subscribers - $125.00 Per Incident
Non-Maintenance Subscribers - $250.00 Per Incident
|
