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For pricing information on maintenance subscription agreements, call the maintenance department at 425-644-6000 or e-mail maintenance@ultrabac.com. The following maintenance is available:
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| AM-NEE |
Network
Enterprise Edition |
| AM-SBS-SSE |
Small
Business Server Edition |
| AM-SBS-NSE |
Network
Server Edition
For existing license holders only - product discontinued |
| AM-SSE |
Single
Server Edition |
| AM-DRS |
Integrated
Server Disaster Recovery |
| AM-DRS-SA |
Stand
Alone Server Disaster Recovery |
| AM-SQL |
Microsoft
SQL Server Backup Agent |
| AM-EXH |
Microsoft
Exchange Backup Agent |
| AM-IXAGT |
Backup
Agent for Linux, Solaris, & FreeBSD |
| AM-IXCLT |
Backup
Agent for Linux, Solaris, & FreeBSD (Additional Clients) |
| AM-NOV |
Novell
NetWare Backup Agent |
| AM-ORA |
Oracle
Backup Agent |
| AM-LFM |
Locked
File Backup Manager |
| AM-RAID |
Device
Set (RAIT) Option |
| AM-ALM |
Autoloader
Control Module |
| AM-UCP |
UltraCopy |
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Version
Upgrade Media & Printed Manual - $ 50.00 + S&H |
With an annual Maintenance/Support Contract (MSC), customers receive priority service and unlimited technical support on covered products as well as software upgrades at no charge when downloaded from the UltraBac Web site. Support is provided Monday through Friday, 6:00 a.m. to 5:00 p.m. PT (Pacific Time), except for nationally recognized holidays. After-hours support is available by separate charge on a per incident basis. Software version upgrade CD and manual are available at an additional charge.
If any UltraBac product on a License Server is covered by a maintenance/support contract, all products must be covered. It is not possible to cover some products on a License Server and not cover others.
Without a Maintenance/Support Contract (MSC), customers will be charged 50% of the product list price for Software Upgrades (Example: 5.x to 6.x or 6.2 to 6.3) as well as a per incident charge for technical support and an administrative fee for relicensing. An MSC ensures continued productivity, reduces downtime, and protects customers from expensive per incident support charges and software upgrade charges.
Non-Maintenance
Technical Support Charges
Server Products - $125.00 Per Incident
Workstation Products - $75.00 Per Incident
After Business Hours Technical Support Charges
(5:00 p.m. to 6:00 a.m. Pacific Time weekdays & all hours on weekends)
Maintenance Subscribers - $125.00 Per Incident
Non-Maintenance Subscribers - $250.00 Per Incident
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