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Network World Newsletter: Dave Kearns on Windows Networking

by Dave Kearns
October 16, 2002

Today's Focus: Serving the Needs of Their Customers

While I was at Microsoft Exchange Conference 2002 last week I took the opportunity to spend some time with two companies whose products are nothing but spectacular. They do one thing and they do that thing very well. UltraBac Software makes an excellent back-up/archive utility for small to midsized networks, while ScriptLogic markets a specialized scripting tool for your network.

The vendors are about as far apart geographically as two U.S. companies can be - UltraBac is in Bellevue, Wash. and ScriptLogic in Pompano Beach, Fla. But in speaking to both companies' CEOs, the story they tell is remarkably similar: they were involved with other products, got drawn into the Windows networking world and were aghast that the tools they were familiar with weren't available to Windows network managers.

UltraBac's Morgan Edwards came from the minicomputer world where he successfully marketed back-up and archival solutions. In the early 1990s, he found his clients moving to Windows networking and clamoring for the same sort of archival utilities they were used to in a minicomputer environment. So Edwards launched UltraBac to provide that service. The cornerstone of UltraBac is its reliability, according to the CEO. "Too often," he said (and I certainly agree), "users don't find out that their back-up 'solution' doesn't work until they're faced with recovering from a disaster." We'll be taking a closer look at UltraBac in coming weeks, but you can jump over to http://www.ultrabac.com/ right now to preview the product.

ScriptLogic founder Brian Styles was a NetWare administrator and consultant. Like UltraBac's Edwards, Styles found that as the 1990s progressed, his customers and clients were moving more towards Windows networking. Styles became frustrated when all the tricks he had used in NetWare logon scripts were no longer available to clients of NT servers. But rather than simply whine about it, he did something about it.

What he did was create ScriptLogic, an application that initially provided some drive mappings, printer setups and other NetWare-legacy type setup. But Brian's a tinkerer. When he gets the bit in his teeth, he writes code until all hours just to add "a little more functionality." I watched what ScriptLogic could do, and I know that NetWare managers would want to add that functionality to their networks. We'll also be looking more closely at ScriptLogic in coming weeks, but you can sneak a peek by going to http://www.scriptlogic.com/eng/home.asp and browsing around.

I looked at other companies' products too and we'll get in depth on a bunch of them in upcoming issues but I wanted to draw your attention to these two companies that fit my definition of a good software company: they saw a need, they filled that need and they continue to improve their product. They do one thing, and they do it very well.

Network World Newsletter October 16, 2002