INFO: Troubleshooting SMTP

UBQ ID Number: UBQ000069

Last Modified: 2000-06-09 at 10:44:13

SUMMARY:

 

DETAILS:

SMTP notification was not available prior to version 5.0. Some SMTP problems existed in earlier versions of UltraBac 5.0, prior to version 5.04. If you have a version prior to 5.04, please upgrade to 5.04 or later, first. If you continue to have problems, please try a telnet session as shown below. If problems continue to persist, please contact UltraBac's Technical Support department.

Please keep in mind that the "From" and "To" email addresses must be of a proper form. (example: something@something.something). test@asdf is not of valid form because it doesn't contain a period and something after the period. Additionally if you have relaying prohibited on your SMTP server, and/or only allow certain users to use the SMTP server, then you may have to provide a legitimate email address in the "From" and "To" fields.

SMTP TROUBLESHOOTING SCRIPT

Use the following script to test SMTP.

Type only the text that is bolded:

ERROR WSA 10060

Q. Why do I get an error like: "SMTP error connecting to SMTP server WSA 10060"?

A. The connection may be timing out due to a slow link. Increase the retransmission timeout value of the following registry key to 10 or even 20.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\TcpMaxDataRetransmissions

See UBQ: UBQ000162 Non-UltraBac Specific Registry Key: TcpMaxDataRetransmissions

More about this registry key is found in Microsoft's Q191143 article. For information:

See URL: http://support.microsoft.com/support/kb/articles/Q191/1/43.ASP

MORE INFORMATION:

See UBQ: UBQ000067 – Choosing Between SMTP and MAPI

See UBQ: UBQ000068 – Setting Up SMTP

See UBQ: UBQ000070 – Setting up MAPI

See UBQ: UBQ000071 – Troubleshooting MAPI

See UBQ: UBQ000075 – SMTPDist.lst
See UBQ: UBQ000192 – SMTP Error Codes

CATEGORIES:

Backup Groups, Configuration/Administration, Error Numbers, MAPI/SMTP, Registry

VERSION:

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